Privacy Policy
At Stellar Crypto Hub (“we,” “our,” or “us”), accessible via stellarcryptohub.com (“the Website”), we are deeply committed to safeguarding your personal data and ensuring transparency regarding how we collect, use, and store your information. This Privacy Policy explains our practices and your rights under applicable privacy regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
We value your trust and place the highest priority on protecting your privacy. Stellar Crypto Hub takes necessary technical and organizational measures to process personal information responsibly, securely, and in compliance with applicable data protection laws. We are committed to handling your personal data lawfully, fairly, and transparently.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through stellarcryptohub.com and related services and interactions. Stellar Crypto Hub is the data controller for purposes of GDPR and determines the purposes and means of processing your personal data.
3. Categories of Data Processed
We collect various categories of personal data to help us deliver, personalize, and improve our services:
a. Usage Data
Includes details such as IP address, browser type, operating system, pages visited, time spent on pages, interaction data, and error logs.
b. Account Data
Collected when you create an account or register for our services. This includes your name, email address, mailing address, phone number, and user credentials.
c. Profile Data
Includes your preferences, product or content interests, behavior on the platform, transaction history, and saved settings.
d. Communication Data
Includes information from your interactions with us, such as support inquiries, feedback, complaints, and communication history via email or contact forms.
e. Technical Data
Includes device type, device identifiers, internet connection type, browser settings, time zone settings, and system configurations.
f. Transaction Data
Collected in the course of purchasing products or services. Includes payment details, billing information, delivery data, and purchase history.
g. Preference Data
Includes your communication and marketing preferences, opt-in/opt-out choices, and your expressed interests in receiving certain content.
4. Legal Bases for Processing
We process personal data based on the following lawful bases:
– Consent: Where you have explicitly provided consent for specific processing (e.g., email marketing).
– Contract: Where the processing is necessary to fulfill our contractual obligations to you.
– Legal Obligation: To comply with applicable legal requirements or enforcement requests.
– Legitimate Interests: For operations such as fraud prevention, service enhancements, business analytics, and customer support, provided your interests and rights do not override ours.
5. Your Rights
You have various rights in relation to your personal data:
– Right of Access: You may request copies of your personal data.
– Right to Rectification: You can correct or complete any inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your data where legally permissible.
– Right to Restrict Processing: You may limit how we process your data in certain situations.
– Right to Data Portability: You can receive your data in a structured, machine-readable format and transfer it to another provider.
– Right to Object: You may object to data processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where consent was the legal basis, you can withdraw it at any time.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement state-of-the-art security measures to ensure the confidentiality, integrity, and availability of your data. These measures include:
– End-to-end encryption (TLS, HTTPS)
– Role-based access controls
– Regular backups of data systems
– Secure user authentication protocols
– Staff training on data protection practices
– Monitoring and incident response procedures
7. International Data Transfers
We may transfer your data to service providers or partners located outside of your jurisdiction. In such cases, we ensure that international transfers are protected by:
– Standard Contractual Clauses (SCCs)
– Binding corporate rules (where applicable)
– Adequate jurisdictional determinations under GDPR
We take all necessary steps to ensure your information remains protected in compliance with applicable laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Retention periods vary based on the type of data:
– Usage & Technical Data: Up to 24 months for analytics and optimization
– Account, Profile & Transaction Data: Maintained for the duration of the user relationship and up to 7 years post-deactivation for audit/compliance obligations
– Communication Data: Retained for 3 years following last user contact
– Preference Data: Retained until consent withdrawn or no longer relevant
When data is no longer required, it is securely deleted in accordance with our data destruction policies.
9. Cookie Policy
We use cookies and similar tracking technologies on stellarcryptohub.com to enhance user experience, analyze site traffic, and deliver personalized content. Types of cookies we use include:
– Essential Cookies: Required for core functionality (e.g., login, session management)
– Functional Cookies: Remember your preferences and settings
– Analytics Cookies: Help us understand how visitors interact with the site
– Performance Cookies: Monitor/site performance and optimize speed and load balancing
Cookies do not store personally identifiable information unless you have provided it to us via other forms.
10. Cookie Management and Compliance with GDPR & CCPA
You control the use of cookies through our cookie consent banner and settings available on the Website. Under GDPR and CCPA, you may:
– Accept or refuse non-essential cookies via consent management tools
– Manage browser settings to block or delete cookies
– Access information on cookies used via a “Cookie Preferences” link provided on the Website
Use of tracking cookies is always subject to user consent unless strictly necessary for service provision.
11. Special Protections for Children Under 13
Our services are not intended for or directed to children under the age of 13. We do not knowingly collect data from children. If we become aware that personal data has been submitted by a child under 13 without verified parental consent, we will take immediate steps to delete such information from our records.
If you believe we may have unintentionally collected data from a child, please contact us at [email protected].
12. Policy Updates & User Notifications
We reserve the right to amend this Privacy Policy to reflect changes in legal, technical, or operational requirements. When material changes occur, we will attempt to notify you via prominent notices on the Website or through email (if you have provided us with such contact information). Continued use of the Website after such changes constitutes acceptance of the revised policy.
We recommend reviewing this page periodically to stay informed of how we protect your privacy.
13. Contact
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Privacy Team at:
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In all that we do at stellarcryptohub.com, we are committed to full compliance with GDPR, CCPA, and other global data protection standards. Your privacy is of paramount importance to us. Please do not hesitate to reach out with any concerns regarding how your personal data is handled.